511 Information Exchange Forum on July 24, 2003 in Manchester, New Hampshire.

Procurement Agency: ConnDOT
Project Contact: Maggie Campbell Jackson. Bill Stoeckert.

Exchange Information and lessons learned.

No data.

Summary, Accomplishments and Deliverables: The group provided direction for the Coalitions role in 511. A slide was shown and is attached that the group agreed was an appropriate role for the Coalition. In addition the group offered that the Coalitions role should be to:

• Encourage interoperability
• Discourage Federal regulations
• Understand and communicate the uniqueness of the east coast with millions of trips over 100 miles crossing state boundaries
• Help understand that partnering with telephone companies may not be enough, a more robust backbone may need to be established
• Exchange of core information is different in different deployments
• Help communicate that information sets are not standard across many states, standards will be needed
• Share lessons learned and support of a "511 Peer-to-peer" effort
• Identify "stumbling blocks" for 511 deployments looking at issues such as weather and travel time information
• Help at the Executive level for awareness and policy issues
• Should capture a snapshot of lessons learned with negotiating with landline and wireless phone companies
• Other issues to be documented include:
  • Attorney issues
  • Indemnification issues
  • Contractual issues in terms and conditions
  • Civil rights issues
  • IT

A goal for the Coalition will be to expand penetration of 511 statewide systems along the east coast. The Coalition can help link state-to-state at the operational level and the customer service level. The Coalition should encourage an understanding of existing Coalition efforts in the IEN, information architecture and ISCOM efforts. The Coalition can also offer its web site as a portal for 511 efforts. It was stated that the Coalition should promote consistency and coordination.

It was suggested that the Coalition sponsor the development of a "511 Planner" to help members with a road map for the deployment and integration of 511 along the East Coast.

YEAR 8 | Allocated Budget: $11,500 (Amended Project Budget: $19,000) Final Project Expenditures: $18,691

YEAR 9 | Allocated Budget: $25,000