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TITLE	511 Support Services

PROJECT CODE	11-2B, 14-2B, 15-2B, 16-2B, 17-2B

COMMITTEE	Travel Information Services

YEAR FUNDED	Year 17 - FY 2009, Year 16 - FY 2008, Year 15 - FY 2007, Year 14 - FY 2006, Year 11 - FY 2003

Year 11 Budget:	$40,000
Year 14 Budget:	$50,000
Year 15 Budget:	$60,000
Year 16 Budget:	$60,000
Year 17 Budget:	$50,000

STATUS	Completed

DESCRIPTION
This project fosters cooperation among I-95 Corridor Coalition member agencies to advance and promote 511 at a regional level in the corridor. Technical assistance includes peer-to-peer sessions and web casts, which will provide additional information on telecommunication issues related to cross border call transfers, contractual agreements, data adequacy and quality and promoting/marketing 511. The I-95 Corridor Coalition has a valuable role to play by garnering support for 511 at the grass roots level throughout the region and promoting these systems and services throughout the Corridor once they are implemented.

CONTACTS
Procurement Agency: Maryland SHA Project Contact: Bill Stoeckert, I-95 Corridor Coalition

TITLE

511 Support Services

PROJECT CODE

11-2B, 14-2B, 15-2B, 16-2B, 17-2B

PROJECT DATES

Project Start:	July, 2004 (11-2B) - January, 2007 (14-2B)
Expected Completion:	Ongoing

Year 11 Budget:

$40,000

Year 14 Budget:

$50,000

Year 15 Budget:

$60,000

Year 16 Budget:

$60,000

Year 17 Budget:

$50,000

OBJECTIVES

To provide mechanisms and tools for Coalition members to promote 511 services.
To attain consistent implementation of 511 throughout the Corridor.
Coordinate with the USDOT, AASHTO and National 511 Coalition in reaching the national goals related to 511

The overall objective of this project was to provide technical information and support to coalition members preparing to and implementing 511 systems.

SCOPE

View PDF file of 11-2B Scope of Work

REPORTS

Report Name	Report
511 Lessons Learned	View
511 Virginia’s First Year Brings Improved Access to Travel Information	View
New 511 Real-Time travel Information Service Now Covers Entire State of Florida. Go to Press Release.	View
511 System Launched in Northeastern Florida. Go to article.	View
Four Case Studies on the Posting of Travel Time on Dynamic Message Signs (Link to reports from the Federal Highway Administration) Houston: http://ops.fhwa.dot.gov/publications/travel_time_study/houston/houston_ttm.htm Chicago: http://ops.fhwa.dot.gov/publications/travel_time_study/chicago/chicago_ttm.htm Nashville: http://ops.fhwa.dot.gov/publications/travel_time_study/nashville/nashville_ttm.htm Portland, Oregon: http://ops.fhwa.dot.gov/publications/travel_time_study/portland/portland_ttm.htm
Sample Telecom Agreements: Bell South letter of agreement, Cingular contract, AT&T Wireless contract and Call Transfer agreement. (September 2005)
North Carolina Utilities Commission Proceedings for 511 (September 2005)	View
511 STATISTICS: January 2005 \| 511 Statistics Includes Virginia I-81 Corridor and Southeast Florida. December 2004 \| 511 Statistics Includes Virginia I-81 Corridor and Southeast Florida. November 2004 \| 511 Statistics Includes Virginia I-81 Corridor and Southeast Florida. October 2004 \| 511 Statistics Includes Virginia I-81 Corridor, Southeast Florida and Georgia - Atlanta area.
DOCUMENTS: Location with 511 Services From FHWA/US DOT Office of Operations website What is 511? PDF file from US DOT ITS Joint Program Office. National Progress Report on 511 Link to report from the 511 Deployment Coalition Lessons Learned -- So Far -- from the Arizona 511 Model Deployment Link to report from the ITS Cooperative Deployment Network 511 Services Attributes Table
FLORIDA: Florida’s Statewide 511 Implementation Plan 511 Traveler Information Telephone Number Program Support Assistance Program Florida Statewide 511 Conceptual Design Plan
NORTH CAROLINA: Virginia-North Carolina 511 Interoperability Summarized North Carolina 511 Presentations North Carolina Telephone Industry Association (NCTIA) Presentation Stakeholder Outreach FAMPO Presentation North Carolina 511 Traffic Content Presentation Estimated Costs for North Carolina’s 511 System Summary and Status Review of National 511 Activities Review of 511 Activities and Influences in North Carolina 511 System Design and Implementation Plan - Final Report 511 Project Management Plan Quality Assurance and Control Plan, Exit Strategy, and Configuration Management Plan
VIRGINIA: Virginia 511 Performance Evaluation Virginia 511 Performance Results Virginia 511 Evaluation Methodology Virginia 511 Awareness Survey Questions Virginia Tourist Interview Guide Virginia Web Survey VDOT Info Brochure Traveler Information Results of Public-Private Partnerships
LINKS: 511 Deployment Coalition's web site: Resource511

END OF PROJECT SUMMARY

11-2B

Three primary efforts were undertaken:

• Operate the I-95 Corridor Coalition’s 511 email group
• Maintain the Coalition Connection’s web-based 511 related information
• Coordinate two Peer-to-Peer Meetings

A summary of the lessons learned gleaned from the peer-to-peer sessions are presented in "Reports" section.

14-2B

The program sponsored a successful Peer-to-Peer session and two webcasts providing technical information.

ACTIONS

11-2B: Member agencies that participated in the 511 Peer-to-Peer sessions gained valuable information to take back to their respective agencies. The next step is to continue outreach to members and lend support.

14-2B: The program has continued. Members were able to learn new techniques in the implementation of 511. It was further learned that webcasts are an effective method to transmit this type of information.

FINAL PROJECT EXPENDITURES

11-2B: $36,380
14-2B: $49,897